Whimsical Wonders

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Return & Refund Policy

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Thank you for supporting Whimsical Wonders! Each of our resin creations is made with love and care. Because our items are handmade, we understand that sometimes things may not go exactly as expected. This policy explains how we handle returns, exchanges, and refunds to ensure a transparent and hassle-free experience for our valued customers.

1. Returns Eligibility

Due to the custom, handcrafted nature of our products, all sales are generally final. However, we do allow returns or exchanges under the following circumstances:

  • The item arrived damaged or defective
  • The wrong product was received
  • The item is significantly different from its description or photo

To qualify for a return:

  • You must contact us within 7 days of receiving the item
  • The item must be unused, in its original packaging, and in the same condition as delivered

Please email us at [Insert Email Address] with your order number, photos of the issue, and a brief explanation.

2. Non-Returnable Items

We do not accept returns or offer refunds for:

  • Custom or personalized pieces
  • Items purchased on clearance or during special sales
  • Items damaged due to misuse, accident, or neglect after delivery

Please note that slight variations in color, texture, or pattern are normal and a hallmark of handcrafted items—they are not considered defects.

3. Exchanges

If your item arrived damaged or incorrect, and you qualify for a return, we may offer:

  • A replacement of the same product (subject to availability)
  • A store credit for future use
  • A refund back to your original payment method

We aim to process exchanges within 5–7 business days of receiving the returned item.

4. Refunds (If Applicable)

Once your return is approved and received:

  • You will be notified via email
  • Approved refunds will be processed within 7–10 business days
  • The amount will be refunded to your original payment method

Please note that shipping costs (if applicable) are non-refundable, unless the return is due to an error on our part.

5. Shipping Returns

If a return is approved:

  • We will provide return instructions, including the return address
  • You will be responsible for return shipping costs unless the item was defective or incorrect
  • We recommend using a trackable shipping method and keeping the receipt as proof of return

We are not responsible for returns lost in transit.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank or payment account
  2. Contact your credit card provider—it may take time for processing
  3. If you’ve done all this and still haven’t received your refund, please contact us at [Insert Email Address]

7. Cancellations

Orders may be canceled within 2 hours of placement. Once an order is being processed or shipped, it cannot be canceled. If you need to change or update your order, reach out to us immediately and we will try our best to help.

9. Need Help?

We’re always here to assist you with any concerns.

Email: [Insert Email Address]
Instagram/Facebook: @WhimsicalWonders
Response Time: Within 24–48 hours on business days

We appreciate your support of handmade art and your understanding of the care that goes into each unique piece. Thank you for choosing Whimsical Wonders!
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